About Me
A meticulous and detail-oriented Technical Writer who support IT Security Operations team based on Endpoint Security division. I am responsible for creating, compiling, and maintaining clear, concise, and accurate documentation and reports that support internal operations, stakeholder communication, and knowledge management. My current role is essential in translating complex technical information into user-friendly materials for both technical and non-technical audiences.
This resume has been compiled as a comprehensive documentation instrument, intended to present an in-depth account of the professional roles and responsibilities I have undertaken to date. Its principal aim is to facilitate a systematic and objective assessment of my qualifications, performance, and professional experience by potential recruiters or evaluators.
Languages & Skills
Experiences
Endpoint Security Technical Writer – PT Metrocom Global Solusi
July 2024 - Current
- I am responsible for collecting data from engineers and stakeholders, compiling periodic reports (from daily to annual), preparing report presentations, creating and updating technical documents such as inventory data, SOPs, user manuals, RCA reports, and POC reports. In addition, I record activities and requests (CRQs/user requests) and design visual materials to support the communication of implemented technology solutions.
- Key Achievements: Experienced in operating Trend Micro consoles (Deep Security, XDR, Apex One, Apex Central, and IMSVA) for retrieving log data required for reporting purposes. Capable of operating the Dynatrace Console for monitoring CPU, memory, and disk usage on Endpoint servers.
Project Admin & Antivirus Technical Writer – PT Mitra Integrasi Informatika
Oct 2021 - June 2024
- I supported the Project Manager in coordinating daily tasks and managing team operations, including attendance tracking, timesheet reporting, overtime and expense documentation, and asset management. I also compiled and organized team documents such as contracts and KPI forms, communicated team concerns to HR, and documented Minutes of Meeting (MoM). Additionally, I gathered data from AntiVirus Engineers and stakeholders to develop and maintain comprehensive TrendMicro reports (daily to annual, including ad hoc), and recorded detailed documentation of change requests, user requests, and engineer activities.
- Key Achievements: Experienced in operating Trend Micro consoles (Deep Security, XDR, Apex One, Apex Central, and IMSVA) for retrieving log data required for reporting purposes.
SAP Master Data & Service Dispatcher – PT Mitra Integrasi Informatika
June 2018 - Sept 2021
- I managed the full lifecycle of SAP master data—including creation, updates, and deletion for materials, vendors, customers, and employees—by coordinating with departments to handle change requests and resolve data issues. I demonstrated expertise in SAP tools like LSMW by developing upload templates that enhanced data accuracy and efficiency. Additionally, I handled end-to-end service requests via phone, email, and SDP, assigned technicians based on priority and availability, monitored job progress to meet SLAs, coordinated schedules with customers and technicians, managed real-time changes, documented all service activities, and prepared daily and weekly performance and satisfaction reports.
RMA Admin – PT Pilar Solusi Digital
March 2015 - Sept 2017
- I handled end-to-end RMA (Return Material Authorization) processes by receiving, verifying, and processing customer requests, ensuring complete documentation, and issuing RMA numbers. I coordinated with technical teams, warehouses, vendors, and principals to manage inspections, repairs, or replacements, while monitoring progress to ensure SLA and warranty compliance. I also provided regular status updates to customers, maintained accurate records for reporting and audits, prepared RMA performance reports, and delivered responsive, solution-oriented customer service for related inquiries.
Purchasing Staff – PT Tainan Enterprises Indonesia
March 2013 - Sept 2013
- I managed procurement by preparing purchase requisitions and issuing POs based on production needs, coordinating closely with production, PPIC, and warehouse teams. I monitored order fulfillment, resolved delivery issues with logistics, and maintained supplier databases and purchase records for performance evaluation and reporting.
Portfolio
Contact
Email: deviyolanda901@gmail.com
LinkedIn: linkedin.com/in/deviyool